Return & Refund Policy

At Eloria Skincare, we want you to be satisfied with your purchase. If there is an issue with your order, you may request a return or exchange within 15 days of receiving your order.

Returns

To be eligible for a return:

• The request must be made within 15 days of delivery.

• The product must be unused, unopened, and in its original packaging.

• The product, box, seal, and labels must be in their original condition.

• Proof of purchase or order number may be required.

For hygiene and safety reasons, opened, used, tested, or damaged skincare products cannot be returned or exchanged, unless the product was received damaged, defective, or incorrect.

Refunds – Store Voucher

Once your return is received and approved, the refund will be issued in the form of an Eloria Skincare Store Voucher / Store Credit.

The voucher can be used toward any future purchase from eloriaskincare.com.

We do not normally provide cash or bank refunds for change-of-mind returns.

Exchanges

If you would like to exchange an eligible product, please contact us within 15 days of delivery.

Once the returned product has been inspected and approved:

• You may exchange it for another available product.

• If the new product costs more, you will need to pay the price difference.

• If the new product costs less, the remaining amount will be issued as an Eloria Skincare Store Voucher.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible and share clear photos or a video of the product and packaging.

Once verified, we will arrange an appropriate replacement, exchange, or store voucher.

Non-Returnable Items

Returns or exchanges will not be accepted for:

• Opened or used skincare products

• Products with broken or removed seals

• Products damaged after delivery

• Items returned without their original packaging

• Products purchased more than 15 days ago

• Items clearly marked as final sale or non-returnable

Return Shipping

For change-of-mind returns or exchanges, the customer may be responsible for return delivery charges.

If the product delivered was incorrect, damaged, or defective due to an error from our side, Eloria Skincare will assist with the return or replacement process.

How to Request a Return or Exchange

Please contact Eloria Skincare with:

• Your name

• Order number

• Product name

• Reason for return or exchange

• Photos/video if the product is damaged or incorrect

Our team will review your request and guide you through the next steps.

Eloria Skincare reserves the right to refuse a return or exchange if the product does not meet the conditions mentioned above.